Shipping & Returns
Last Updated 25/06/24
Shipping Information
We aim to provide a tracking number within 48 hours of an order. Please keep in mind delays may happen due to weekends and/or holidays.
Delivery Timeframe
Depending on where you are located we may use different couriers. Due to nature of each courier operating differently we cannot guarantee a delivery timeframe.
On average, all our orders are delivered no longer than 3 weeks after order.
Shipping Delays
Shipping delays caused by our couriers are out of our control, but we aim to keep strong communication with our customers and will take every measure to notify you if there are any delays.
Refunds & Returns
Thank you for your purchase. We hope you are happy with your purchase. However, if there are any issues with your purchase, you may be eligible return it to us for a refund. Please see below for more information on our return policy.
Return Process
To return an item, please contact customer service on our Contact Page for help on the process. After which our support team will instruct you on where to return your product.
Refunds
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least fourteen (14) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
Refund Policies
Depending on the nature of your return/refund, there may be additional fees involved reducing the amount refunded.
For ‘Change of Mind’ orders:
- If order is cancelled after 72 hours from payment, a $5 refund fee applies.
- No refunds will be given on damaged plushies.
For ‘Defective or Damaged’ orders:
- Please contact support and supply imagery to arrange an exchange of product or to process a refund request.
Refund Policies
If you have any questions concerning our return policy, please contact us on our Contact Page.